1. Information we collect
We collect information you choose to provide when you contact RIYADA, submit an enquiry, request supplier support, or discuss sourcing, inspection, logistics, or business services. This may include your name, company, email address, phone number, shipment details, product requirements, supplier information, destination market, and related business documents.
We may also receive basic technical information from your browser or device, such as IP address, approximate location, pages visited, and interaction data, when needed to keep the website secure and understand how visitors use it.
2. How we use information
We use your information to respond to enquiries, assess service requests, coordinate supplier or logistics conversations, prepare proposals, provide operational support, maintain business records, and improve the clarity and reliability of our services.
We do not sell your personal information. We only use it for legitimate business purposes connected to RIYADA services, communication, security, legal compliance, and relationship management.
3. Sharing with service partners
When your request requires it, we may share relevant business information with suppliers, logistics providers, inspection partners, customs or documentation providers, payment providers, professional advisers, or other service partners involved in fulfilling your request.
We share only what is reasonably necessary for the task. For example, a logistics provider may need shipment dimensions and destination details, while a supplier may need product specifications and target quantity.
4. Data retention
We keep business records for as long as needed to provide services, manage ongoing relationships, handle accounting or compliance obligations, resolve disputes, and maintain operational continuity.
If information is no longer needed, we will delete it, anonymize it, or keep it only where retention is required for legal, tax, audit, or legitimate business reasons.
5. Security
We use reasonable administrative and technical measures to protect information from unauthorized access, loss, misuse, or disclosure. No online transmission or storage system is completely secure, so please avoid sending highly sensitive information unless it is necessary for the service request.
6. Your choices
You may ask us to update, correct, or delete information you have provided, subject to records we need to keep for legal, tax, accounting, security, or legitimate business purposes.
You may also ask us to stop non-essential business communications. Service-related communications may still be necessary when we are handling an active request or account matter.
7. Contact
For privacy questions or requests, contact RIYADA Supply Chain Co., Ltd through the contact form on this website or by using the communication channel already established with our team.
